Citizens Charter

CITIZENS CHARTER

(In compliance with Republic Act 9485 or Anti-Red Tape Act of 2007 passed in order to improve efficiency in delivery of government service to the public by reducing bureaucratic red-tape, preventing graft and corruption and providing penalties therefore)

Historical Background

FORMER PALACE OF THE GOVERNOR GENERAL

THIS EDIFICE WAS FORMERLY OCCUPIED BY THE STATELY RESIDENCE OF CAPTAIN MANUEL ESTACIO VENEGAS, SECRETARY TO  GOVERNOR GENERAL DIEGO FAJARDO. VENEGAS DIED ON MARCH 7, 1660. A PRISONER  AT FORT SANTIAGO. HIS RESIDENCE WAS CONFISCATED  AND BECAME THE PALACE OF THE GOVERNORS OF THE PHILIPPINE ISLANDS UNTIL ITS DESTRUCTION BY THE EARTHQUAKE OF JUNE 3, 1863.  THE EDIFICE, INTENDED FOR THE NEW GUBERNATORIAL PALACE, WERE ABANDONED WHEN IT WAS DECIDED TO MAKE MALACANAN THE PERMANENT RESIDENCE OF THE GOVERNORS GENERAL. 

Introduction:

The Palacio del Gobernador Condominium Corporation (PDGCC) is a non-stock, non-profit corporation created under the Condominium Act (RA 4726) and registered with the Securities and Exchange Commission (SEC), formed exclusively for the purpose of holding title to the common areas of the Palacio del Gobernador Building. The Corporation is being managed and controlled by a Board of Directors composed of senior officials from the three owners of the 8-storey building namely: Bureau of the Treasury (BTr) which owns one (1) quadrant of the Ground Floor, the entire 2nd , 3rd , 4th  and 6th floors; Office of the President which owns three (3) quadrants of the  Ground Floor and the entire 7th  and 8th  floors, now occupied by the Land Bank of the Philippines (LBP) and Commission on Elections (COMELEC); and, the entire 5th floor which is owned by Intramuros Administration (IA).

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Vision:

An entity that supports the colonial renaissance of Intramuros  and sets a standard of excellence in building management.

Mission Statement:

    1. To maintain and enhance the facilities of Palacio del Gobernador as a significant architectural landmark.
    2. To provide high quality Service that ensures clean, safe and secure building environment.

HOUSE RULES AND REGULATIONS:

  1. ADDITIONS, ALTERATIONS, IMPROVEMENTS, RELOCATIONS, ETC.

1.1 No additions, alterations, improvements, relocations, etc. or any work that may deface of injure the building shall be allowed without the supporting plan and approval from the Condominium Corporation. The implementation of the approved plan shall be for the account of the owner/tenant. The plan should not, when implemented, cause injury or damage to the building and shall comply with the requirements of the government laws and regulations. 

1.2 No air conditioning machine, equipment, ventilator, or other equipment than the original shall be installed in any floor/office without the written approval of the Condominium Corporation to the type, location and manner of installation of such equipment/machine which approval may be granted or refused at the sole discretion of the Board of Directors. 

1.3 All radio, communication or other electrical equipment of any kind or nature to be installed or used in any floor/office shall fully comply with all rules, regulations, requirements or recommendations of the fire insurer and the public authorities having jurisdiction.

  1. AUTOMOBILES/PARKING

2.1 The Building Administration Office will issue the allotted Car Stickers to the   Heads of   Offices which they may  assign to users of  service vehicles, private vehicles as well as motorcycles  authorized to be parked within their allotted area at the PDGCC basement. They will submit to the Administration Office a List of Employees to whom each of these stickers are being issued, stating the Slot Number, the Sticker Number, the Vehicle Type/model, Color, Plate Number and the Vehicle Owner  (or Vehicle user if government vehicle).

2.2 No vehicle of any kind is permitted to park in the front entrance driveway.

2.3 Only government vehicle will be parked overnight and during Saturdays and Sundays.

2.4  The Building Administration/Condominium Corporation is not answerable for any loss of property or damage to, on any vehicles in the parking area.

  1. JANITORIAL & GARBAGE DISPOSAL

3.1 Janitorial personnel, elevator operators contracted by the owners/tenants or the Building Administration should always be in uniform displaying their names, ID’s/nameplates. Compulsory wearing should be enforce while on duty.

3.2 Garbage disposal should be done every day after office hours.

3.3 Left-over food or any item that will rot or become obnoxious should be securely wrapped with plastic and disposed of directly into the garbage drums located outside the building-right beside the back entrance along Arsobispo Street.  These should not be disposed of inside the garbage chute.

3.4 No lighted and combustible materials/chemical, poisonous or pollution substance shall be thrown into the garbage chute.

  • 4. ELEVATORS

4.1 No elevator car shall be loaded in excess of 2500 lbs. or seventeen persons. 

4.2 Heavy baggage’s, furnitures, equipments, machines, construction, materials, boxes and other heavy and/or voluminous articles or anything that will disturb, or delay the smooth transport of people, are not allowed inside any of the elevator cars without the written consent of the Building Administrator or his duly authorized representatives.

4.3 Extra care should be observed in order to avoid damages, scratches, etc. to the elevators.

  1. SECURITY AND ORDER

 5.1 Bomb threats received or any unusual occurrence in the building should be reported to the Building Administration and to the Security Forces. 

5.2 Deliveries of construction materials, furniture and fixtures, office equipment, office supplies, food, etc. should pass thru the back entrance down to the basement.

5.3 No property of the Condominium owners may be taken out without the corresponding GATE PASS duly signed by the authorized official of any Condominium owners. 

5.4 Owners/tenants should furnish the Building Administration of the list of their contractors and their workers whom they have contacted to make any repairs/additions in their office.

5.5 No Employee or visitor shall be allowed entry or exit at the back entrance, (basement ramp) except those who have cars parked in the basement.

5.6 No persons shall be allowed entry into the building during Saturdays, Sundays or Holidays unless he can show proof of authority from his superior. No entry of unauthorized persons and visitor should be allowed beyond regular office hours. 

5.7 No employee should be allowed to stay and sleep in the building during the night, except during emergencies such as typhoon, floods and other calamities.

5.8 Visitors carrying bags and/or luggages should submit themselves to the Security Guards for inspection. 

5.9 No vendors of any kind should be allowed entry into the building without the necessary permit issued by the owners/tenants and by the Building Administration.

  1. FIRE SAFETY

6.1 All fire escapes/exits should be open and free of obstruction at all times. 

6.2 Electrical panels, Telephone panels, machine rooms, shall be always accessible and no obstruction of any kind shall be permitted. 

6.3 All electrical and mechanical machine rooms should be provided each with one fire Extinguishers, ABC type of at least 15-20 lbs. capacity or BCF (Halon 1211) – 9 lbs. capacity. 

6.4 Thrash can in offices should me made of sheet metal, with cover.

6.5 No cooking of any kind shall be allowed in any office, coffee percolator, which should be provided with fire-resistant base placed away from papers, cloths or any easy-burning materials. 

6.6 No gas operated emergency light and applications are allowed. 

6.7 In sounding fire alarm, an actual verification of a developing fire shall be done first to avoid creating panic.

6.8 Every office shall maintain an emergency group to assist co-employees/occupants in cases of emergencies and simulated drills.

6.9 All works involving the use of welding machine and/or any acetylene outfit shall first be issued permit by the Administration. A portable fire extinguisher shall be presented

  1. EMERGENCY CASES

7.1 The Building Administrator and/or his authorized representative/s are authorized to enter any office, machine room, storage room, telephone room, computer room, etc. during an emergency even when such an entry may cause damage to the premises.

  1. COMPLAINTS/REQUEST/SERVICE

8.1 Complaints or requests regarding common services and building facilities may be relayed to the Building Administration. 

8.2 Owners/tenants should have their own maintenance crew for the tending operation, maintenance and repair of their mechanical, electrical, civil and sanitary systems. Building Administration crew will only assist when it is extremely necessary.

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  1. RULES, REGULATIONS, LAWS, ORDINANCES

9.1 All tenants/owners shall comply with all rules and safety regulations which may be promulgated by the Condominium Corporation, as well with all applicable laws.

Any consent or approval given under these rules and regulations may be added to or amended or repealed at any time by resolution of the Condominium Corporation.

  1.  PROHIBITIONS

10.1 No highly inflammable or explosive materials shall be brought into, kept or stored in the building. 

10.2 No materials or substance whatsoever shall be thrown or to fall from any window, door, passage or area or common use.

10.3 No antennae or any wiring for any purpose may be installed on the exterior of the building without the written consent or approval of the Condominium Corporation. 

10.4 No advertisement of any kind shall be posted in the common areas without the written consent of the Condominium Corporation. 

10.5 There shall, be no obstruction, restriction or hindrance to all entrances, exits, halls, passages, stairways, machine rooms, sidewalks, doorways, parking spaces, or any part of common  use. No parts of these areas should be used as storage facility.

10.6 Drinking liquor or intoxicating beverages inside the building are strictly prohibited.   

10.7 No. I.D. No Entry.

10.8 Wearing of Shorts and Slippers is not allowed inside the building.

10.9 No animals shall not be brought into or kept in the building.   

  1. ENFORCEMENT OF HOUSE RULES

The Board of Directors and Officers of the Condominium Corporation shall have the right to enforce the House Rules and Regulations.

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Contact Info:

Tel: (02) 559-9119
Address: 655 Intramuros Manila, Philippines
Email: info@pdgcc.gov.ph